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Expectations, Policies & Procedures

Below are the expectations, policies and procedures provided to all clients related to personal training, both in small group classes and private sessions. If there are any questions, concerns and/or feedback, please reach out using the contact information at the bottom of this page.

Liability Waiver

Acknowledgment of Risk

I hereby understand and acknowledge that the training, programs and events held by Self Made Training Facility may expose me to many inherent risks, including accidents, injury, illness, or even death. I/We assume all risk of injuries associated with participation including, but not limited to, falls, contact with other participants, the effects of the weather, including high heat and/or humidity, and all other such risks being known and appreciated by me.

 

Voluntary Participation

I voluntarily agree to participate in the personal training sessions provided by the Trainer. I understand the nature of the activities I will be participating in, and I have been given the opportunity to ask questions regarding any aspect of these activities. I agree to follow all instructions and guidelines provided by the Trainer to minimize the risk of injury.

 

Medical Clearance

I certify that I am in good health and physically able to participate in personal training sessions. I have disclosed any medical conditions, injuries, or limitations that may affect my ability to participate. I understand that the Trainer is not a medical professional and that it is my responsibility to consult with a physician prior to beginning any exercise program.

 

Release of Liability

In consideration of being allowed to participate in personal training sessions, I hereby release, discharge, and hold harmless the Trainer, their agents, employees, representatives, and affiliates from any and all claims, demands, damages, rights of action, or causes of action, present or future, arising out of or connected with my participation in personal training sessions, including any injuries resulting therefrom.

 

Indemnification

I agree to indemnify and hold harmless the Trainer and/or ownership of any facilities being used from any and all claims, actions, suits, procedures, costs, expenses, damages, and liabilities, including attorney's fees, arising out of or related to my participation in personal training sessions.

 

Assumption of Risk

I understand that there are potential risks associated with physical activity and exercise, including but not limited to muscle strains, sprains, and other physical injuries. I assume full responsibility for any and all risks associated with my participation in personal training sessions. I hereby acknowledge my responsibility in communicating any physical and psychological concerns that might conflict with participation in activity.

 

Emergency Medical Treatment

In the event of an emergency, I authorize the Trainer to obtain medical treatment for me, if deemed necessary. I understand that I am responsible for all costs associated with any medical treatment that I may receive.

 

Severability

If any provision of this Waiver is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

Governing Law

This Waiver shall be governed by and construed in accordance with the laws of California.

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By signing up for a class, consultation and/or private session, I acknowledge that I have read and understood this Waiver, and I agree to be bound by its terms. I understand that by signing this document, I am waiving certain legal rights, including the right to sue the Trainer.

Policies & Procedures

Expiration Policy

Purchased training sessions/classes expire anywhere from 30 days to 3 months after the date of purchase. Any sessions that remain after the expiration date will be forfeited. If you are physically unable to continue training, you must bring a doctor’s note. Any prolonged travel plans you must make special arrangements in advance.

  • Purchased memberships under Personal Training and/or purchased individual private sessions are valid for 3 months.

  • Purchased class packs are valid for 3 months.

  • Purchased memberships under Group Class are valid for 30 days. 

 

Tardiness Policy

You are expected to begin working out at the start time of the scheduled appointment. A late start time does not entitle you to a session longer than the scheduled appointment. For example, if you are 20 minutes late for a 60 - minute training session, your session will be reduced to 40 minutes and you will not receive credit for the remaining 20 minutes.

 

Cancellation and Rescheduling Policy and Procedure

As a dedicated trainer, I’m committed to helping you reach your goals with consistency and focus. In order to provide the best service and maintain a structured schedule, I ask that you respect the following policy:

  • Notice Requirement: A minimum of 12 hours’ notice is required for cancellations or rescheduling. Cancellations made within 12 hours of your scheduled class will result in a full charge for the class.

  • Late Cancellations & No-Shows: If you miss a class without prior notice (no-show), or cancel within 12 hours of your scheduled time, the class will be charged in full.

  • Monthly Billing: Monthly billing clients are required to give 15 days’ notice prior to the end of the month to cancel or pause the next month’s billing. If notice is not provided, the upcoming month’s payment will be processed and/or due as scheduled.

  • Emergency Exceptions: In case of unforeseen emergencies or medical reasons, please reach out as soon as possible. I will assess each situation on a case-by-case basis.

Privacy Policy
(last updated August 2024)

Introduction

At The Garden LLC, your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage our personal fitness training services, visit our website, or interact with us through other means.

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Information We Collect

Personal Information:

We may collect personal information directly from you when you:

  • Sign up for our services

  • Book a session or consultation

  • Subscribe to our newsletters or marketing communications

  • Complete assessments or surveys

  • Contact us for inquiries or support

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This information may include:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Date of birth

  • Payment information

  • Health and fitness information (e.g., fitness goals, medical history, current fitness level, dietary preferences)

 

Automatically Collected Information:

When you visit our website, we may collect certain information automatically, such as:

  • IP address

  • Browser type and version

  • Pages you visit on our website

  • Time spent on each page

  • Referral source (e.g., how you found our website)

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We may use cookies and similar tracking technologies to collect this information.

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How We Use Your Information

We use the information we collect to:

  • Provide and personalize our services to meet your fitness goals

  • Communicate with you about your training sessions, progress, and any updates

  • Process payments and manage your account

  • Send you newsletters, special offers, and other marketing communications (with your consent)

  • Improve our services, website, and user experience

  • Respond to your inquiries and provide customer support

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Information Sharing and Disclosure

We respect your privacy and do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, scheduling platforms, or email marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Legal Compliance: We may disclose your information if required by law or in response to a legal process, such as a court order or subpoena.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

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Data Security

We take the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access, disclosure, or alteration.

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Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

 

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

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Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

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Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

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International Data Transfers

If you are located outside of The United States, please be aware that your information may be transferred to and processed in The United States, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top.​

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